Return and Exchange Policy

At Resilient Gems, your satisfaction is our highest priority. We want every piece you receive to shine as brightly as you do. If for any reason your purchase does not meet your expectations, we are here to assist with returns and exchanges, crafted to be as effortless and graceful as our jewelry.

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Return Eligibility

We accept returns on eligible items under the following conditions:

• Items must be unworn, unused, and in original condition

• All original packaging, tags, certificates, and documentation must be included

• Return requests must be initiated within 7 days of delivery

• Approved returns must be shipped back using the return label provided by Resilient Gems

Returns that do not meet these conditions may be declined and returned to the customer.

Refunds

Refunds will be processed promptly after we receive and inspect your returned items. Original shipping fees are non-refundable. For international returns, customers are responsible for return shipping costs.

• Approved refunds are issued to the original payment method

• Refunds are processed within 5–10 business days after inspection and approval

• Shipping charges are non-refundable

• Resilient Gems reserves the right to deduct return shipping costs if applicable

Non-Returnable / Final Sale Items

The following items are final sale and are not eligible for return, refund, or exchange:

• Custom, personalized, or made-to-order jewelry, including engraved pieces

• Resized or altered items (once sizing or modification has occurred)

• Earrings, due to hygiene and safety reasons

• Loose diamonds or loose gemstones

• Clearance, sale, or promotional items

• Items showing signs of wear, damage, or alteration

• Items returned without original packaging or documentation

• Orders with incorrect shipping information provided by the customer

Return or Exchange Process

To request a return, please email info@resilientgems.com within 7 days of delivery with the following information:

• Full name

• Order number

• Reason for return

Once approved, our team will provide a return shipping label and instructions. Unauthorized returns will not be accepted.

Exchanges may be approved on a case-by-case basis for eligible items, subject to availability. Custom and final sale items are not eligible for exchange. 

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will work promptly to resolve the issue.

Important Notes

• We are not responsible for delays or losses caused by carriers once a return is shipped.

• Returns that appear worn, altered, or tampered with will be rejected.

• Excessive or abusive return activity may result in future order restrictions.

Questions?

Our Client Care team is here to help with any inquiries or special requests. Email us at info@resilientgems.com for a swift and elegant resolution.

Resilient Gems, LLC
Jewelry for the Journey | Own Your Brilliance